Frequently Asked Questions

Summus Navigator is a fast-growing project created by a group of Japanese companies, including Shiawasedo, which produces the legendary cosmetic brand Summus, which has been supplied to more than 50 countries for 10 years. In our marketplace, you can buy the most popular products released for the domestic Japanese market.

When the shipment is dispatched, you will receive a tracking number so you can monitor the shipment in real time.

Delivery to all countries of the world (including Georgia, Armenia and Kazakhstan) is carried out by Fedex - this is courier delivery in person, the delivery time is 4-8 days from the date of dispatch. Regardless of the country of dispatch, you will be provided with a tracking number to track the parcel.

No, there is no minimum order price. You can place an order for any price.

You can order an unlimited number of items in a single order.

In 99.9% of cases, parcels reach their destination without issue. However, in the rare event that a package is lost or damaged, the insurance company will compensate you for the loss.

If you have received a product of inadequate quality - the packaging is opened, the product is damaged, does not match the order or the product is missing - please refuse to accept the parcel, draw up a report in free form, indicate the problem in the report, the full name and contact details of the courier (or similar information about the post office), the date of drawing up the report, the order number (or the tracking number of the parcel), attach a photo of the parcel (or a video of the opening), a copy of the payment document and send the report to us by e-mail (support@summus-navigator.com). We will consider your request for non-compliance or damage to the parcel and return the money within 5 days.